Meet our leadership team.

The Newcastle Place leadership team is committed to providing you the services, amenities, activities and wellness programs that give you the freedom and independence to keep living the life you love.

Julie Bissonnette

Executive Director

Julie has been with Newcastle Place since 2012. She has worked with Life Care Services, the manager of Newcastle Place, for 8 years. As executive director of Newcastle Place, her role is focused on assuring resident satisfaction and managing the operation of this Life Plan community in a financially sound and efficient manner.

Sandra Reynold

Administrator Highlands Health Center

Sandra joined Newcastle Place in March 2019. She has more than 20 years experience as a licensed Nursing Home Administrator. Sandra oversees the daily operations of the Highlands Health Center including Assisted Living, Memory Support, Rehabilitation and Long Term Care. She is responsible for ensuring the care and services provided exceed the satisfaction of the residents and their families.

Julie Irvine

Marketing and Sales Director

Julie has been with Newcastle Place since 2015. In her role she and her team offer prospective residents a wealth of knowledge, support, guidance and resources regarding senior living housing options in the area. Julie views her responsibility as helping prospective residents and their family learn and understand all their options, but most importantly the benefits of a Life Plan community. My passion is to help them select a Community that offers both an enjoyable lifestyle as well as a comfortable financial fit. My other passion is to enjoy and show our Morgan horses.

Kathy Barsch

Director of Administrative Services

Kathy backs up the executive director and supervises the concierge services provided Newcastle Place residences. She takes the lead for the business office and IT staff and functions. The administrative functions of Newcastle Place are facilitated with her talent.

Leah Miller

Director of Human Resources

Leah has more than 20 years of human resource and management experience. Leah is responsible for assuring that qualified and responsive staff are recruited and trained for the services they provide residents of Newcastle Place. Creating a supportive and high-expectation environment for staff assures that residents’ expectations will be met by staff who enjoy working with residents, as well as having the opportunity for personal fulfillment and growth.

Alyssa Neubauer

Director of Social Services

Alyssa is a licensed Social Worker who has been with Newcastle Place since 2017. Alyssa received her degree at the University of Wisconsin Milwaukee. In her role, Alyssa and her team are responsible for advocating for the residents at Newcastle Place. Alyssa also assists residents from admission through discharge in the Highlands Health Center.

Tim Vogel

Director of Accounting

Tim has worked with Life Care Services, as a partner and manager of Newcastle Place, since 2015. He understands the complexity and details of Newcastle Place’s Life Plan Community residency agreement and frequently meets with prospective residents to review their financial questions. Tim is supported by a sophisticated financial team at Life Care Services to assure the financial stability and strength of the community.

Diana Jacoby

Director of Resident Health Services

Diana has been with Newcastle Place since 2007 and serves as the knowledgeable “go to” person for assisting Newcastle Place residents with access to the appropriate levels of medical service offered at Newcastle Place or through the residents’ other health care providers. She assures that Newcastle Place residents who go elsewhere for specialty care or hospitalization return to Newcastle Place (The Highland’s Health Center) or their private residence at Newcastle Place with ease and the appropriate level of care and service for a seamless recovery and rehabilitation process.

Jennifer Sutherland

Director of Community Life Services

Jennifer has been with Newcastle Place since 2014. In her role, she is responsible for the coordination of social activities and events that are identified by residents of Newcastle Place. Communication is key to a successful and responsive program of multiple activities and topics. A newsletter and web-based in-house digital network form the base for this communication. Jennifer’s background includes a degree in Social Welfare from the University of Wisconsin-Milwaukee.

Ray Martel

Director of Hospitality

Ray joined Newcastle Place in 2014. With more than 30 years in the hospitality industry, he has served as food and beverage manager at a number of fine dining venues in the Milwaukee area. The execution of both high-quality service and culinary experience for residents in multiple dining venues at Newcastle Place requires professional experience and high energy. Ray is dedicated to achieving and exceeding residents’ expectations.

Ken Zacher

Chef du Cuisine

Ken joined Newcastle Place in 2003. He has more than 35 years of culinary experience having trained at the Culinary Institute of America-Hyde Park, New York. He brings a refreshing finesse of flavors to the dining experience for residents at Newcastle Place. Working with his culinary staff the menus that he and Jerry Maier create reflect a wide range of choice and tastes.

Brian Loomans

Director of Plant Operations

Brian is frequently referred to as “chief engineer” since joining Newcastle Place in 2003. He is responsible for all the systems that provide a comfortable and safe environment for Newcastle Place residents. He is also responsible for the maintenance of all residences inside and out, and the carriage homes and grounds so that they function flawlessly and are immaculately maintained.

Cheryl Stephan

Director of Nursing Services

Cheryl is dedicated to caring for people. As the Director of Nursing Services of The Highlands since 2014, her responsibility is to ensure that the services provided comply with the highest standards of quality care and that The Highlands residents benefit from the training and guidance she provides her nursing staff. She is responsible for the unique and important memory support program, Heartfelt CONNECTIONS – A Memory Care Program®, that sets this service apart from that offered elsewhere.

Christy Stemm

Director of Assisted Living & Memory Care

Christy is a licensed Social Worker who has been with Newcastle Place since 2011. She and her team are responsible for advocating for our Resident Rights program. Christy prides herself in orchestrating communication with our residents, families and the team to ensure the best quality of care from a move into a transition to home. Her expertise and passions are for seeing our residents and families through the end of life journey when such time arises.

Kary Kerlin

Director of Environmental Services

Kary has more than 40 years’ experience in the fields of customer service and housekeeping management. She is most passionate about ensuring that our residents have a positive experience in a clean atmosphere. Kary is best known for her ability to nurture a strong, compassionate, successful team.

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